Quality
What type of Canvas is used?
All our paintings are produced on traditional gesso-coated canvas. The canvas is high quality and durable, and the gesso-coating helps the oil paint bind to the canvas, so you are assured of a high quality product that will last for decades and decades to come.
What types of frames do you offer?
If you live in Melbourne, you can choose the way you want to receive your painting.
Option A – Canvas only. The painting will be rolled in a secure tube and dispatched to you.
Option B – Mounted. The canvas will be stretched over a timber bar with no external frame.
Do you offer a rolled service?
Yes we do! The canvas will be rolled and sent to you in a secure tube packaging, without being stretched.
Image and Service
Can I requests changes to the image from the beginning?
Absolutely. When placing your order, you will choose the painting size and be given the option to upload your photo. Then simply select ‘Yes’ in ‘changing in image’ and write your changes in the space provided.
What type of style do you use to paint my photo?
All of our paintings are done in a realistic style.
What File Types do you accept?
The most useful and easily accessible file format is ‘jpeg’. This file format is universally and commonly used for photographs. However, if your photos are filed in a different format, just email us with the details at paintyourphotograph@gmail.com and I’m sure we’ll be able to come to an arrangement.
What is the maximum file size you will accept?
For the purposes of uploading your photo to our website, our maximum file size in 30mb which is plenty for the level of quality we need to transform your photo into a high quality, rich and detailed oil painting.
For file sizes larger than 30mb, you can use Dropbox to send us your photo file.
Scanning information
If you want to scan your original photos to send to us in electronic format (jpeg) then it is best to have the resolution (DPI) set to 300. Scan the image and save as ‘high quality’ jpeg. This will enable you to upload the image directly to our website via the online order process.
Can you work from original photos?
Of course! This is the traditional method that was used before the advent of widespread computer technology so of course we will be able to work from an original hard copy photograph. Just send the original print to our office where will be able to scan it. Of course you will want your precious photo returned once we are done with it, so just include a stamped, self-addressed hard-backed envelope so that we can ensure its safe return.
When sending us an original hard copy photo, you should also include a note describing the canvas and size requirement you have, and don’t forget to include your contact details.
Office Address –
PO BOX 50, Caulfield south, 3162, Victoria, Australia
Payment
What types of payment do you accept?
We accept all major credit cards including Visa, MasterCard and American Express. We also accept payments from your PayPal, a secure and safe way to pay.
Delivery
Where do you deliver?
All international and domestic orders are dispatched as rolled canvas in secure tube. For stretched and framed canvas, your order can be delivered within Melbourne region in Australia. However, due to the delicate nature of paintings on canvas we do not deliver a stretched and framed canvas to other locations.
How long from posting till I receive my canvas?
We send all our canvases by express courier services so that they reach your address safely and quickly. The delivery may take between 3-5 working days.
How will I know when my canvas has been sent to me?
Our standard turn around time is 3 weeks from receiving your photo to dispatching the finished product. Upon completion of your project, you will receive an email informing you that your order has been dispatched.